We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label within 7 days. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)
All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow 7-10 business days from the day we receive the returned package to process.
- Heaven and Earth will email you after return has been processed to confirm what has been done.